What’s inside
PetCareOps.

Formation for every U.S. state

Build a path from a working name to the registrations and local checks that match the business.

• Use official state and tax authorities for all 50 states and D.C.
• Tailor the path to the structure, workers, service model, location and target date.

Identity, signature, attestation, filing fees and agency approval stay with the responsible authority.

From EIN to first booking

Keep working after formation until the company is ready to operate.

• Track the EIN confirmation, company records, federal reporting check, banking, books, tax dates and insurance.
• Continue into payments, hiring, client documents, website, branded email and a full first-booking rehearsal.

PetCareOps connects the plan to its built-in tools. Financial credentials, professional advice and provider purchases remain with the responsible provider.

Guided setup & data import

Build your services, care setup and website from scratch, or bring supported records through guided CSV import.

• Map fields, preview records and review problems before importing.
• Growth adds assisted mapping; Pro adds concierge migration and cutover support.

Your own business website

Publish separate pages for your services, story, FAQs and more, with your colors and content.

• Preview saved drafts privately before publishing.
• Use your own PetCareOps subdomain with HTTPS.

Growth and Pro support assisted custom-domain setup. Pro adds advanced SEO and a media gallery.

Business email & reminders

Connect a matching address for supported booking notices, invoices and visit reminders.

• Send branded transactional messages after email setup.
• Forward eligible replies to an existing inbox you have verified.

Individual setup is required. Forwarding supports small authenticated messages without attachments. A hosted mailbox and email replies inside PetCareOps are planned.

A client portal

Pet parents can request care, review their bookings and keep household and pet information up to date.

• Keep care instructions, emergency contacts and home-access details with the household.
• Manage invited household access and choose who can see shared care information.

New-client intake

Track the steps between a new household and its first booking.

• Assign a responsible manager, a follow-up date and meet-and-greet notes.
• Review first-booking, recorded deposit and uncovered-visit information together.

Follow-up planning records the next action; it does not automatically contact the client.

Messages & care updates

Keep client conversations in the portal and share updates from completed care.

• Use household messages alongside the pet and booking records.
• Share care notes, visit reports and photos with permitted household members.

Bookings & recurring care

Review requests, schedule visits and manage ongoing care plans.

• Handle requested changes and recurring-care exceptions.
• Keep visit dates, services, care instructions and billing records connected.

Staffing & daily route review

See who can be assigned and what needs attention before you assign a visit.

• Review declared hours, time off, overlapping visits and service-area restrictions.
• See the day's saved visit order, time gaps and links to driving directions.

Travel-time checks and automatic route optimization are not active. A gap between visits is not a confirmed travel allowance.

Visit checklists & care reports

Give sitters the information they need for assigned care and a place to record what happened.

• Work through visit tasks, record care notes and add photos.
• Submit a care report for the client to review after the visit.

Unlimited named team accounts

Owners, managers and sitters use their own accounts with access appropriate to their role.

• Add people without a per-sitter subscription fee.
• Start solo and choose to provide care yourself, then bring on a team as you grow.

Recruiting & applicant stages

Organize hiring plans, applicant details and the stages of your hiring process.

• Use a published Careers page to collect applications on Growth and Pro.
• Carry a reviewed applicant into staff setup when you decide to hire.

Staff readiness reviews

Record the preparation your business requires before assigning care.

• Review checklist items, training and agreement references, with optional expiry dates.
• Record a manager signoff; enrolled staff need a current review for new assignments.

These are your business's reviews. Background checks, training delivery and legal signatures are handled separately.

Invoices & payment records

Create invoices and keep track of recorded payments, deposits and outstanding balances.

• Review billing records alongside the care they relate to.
• Use supported Stripe collection after the business completes its own payment setup.

Recording a manual payment does not charge a card. Stripe processing fees are separate.

Actual expenses & growth estimates

Record dated business expenses and understand more of what it takes to deliver your services.

• Categorize costs, split them across services or areas, correct records and export CSV.
• Add owner time and manually recorded travel, then review cost coverage before using contribution estimates.

Travel is entered manually. Estimates support planning; bank connections and full accounting are not included.

Sitter pay preparation

Review sitter earnings, approve pay runs, and take a clear summary to the payroll or payment service your business chooses.

• See visit earnings and approved additional pay by sitter and period.
• Download a contractor pay summary or itemized record for provider review.

Your business uses and pays its chosen provider separately. PetCareOps does not process payroll, file payroll taxes, or send sitter pay.

One list of owner actions

See uncovered visits, missing care reports, due intake follow-ups, unpaid invoices and delivery problems in one place.

• Assign a responsible manager and follow-up date.
• Open the exact visit, invoice or intake record to take the next step.

This is what we mean by the owner action queue: a prioritized list of business work that needs attention.